Troubleshooting

Install

Dont use more than one Facebook application per site.

Stay updated

Check above near logo the latest version and be sure you update your plugin first.

White screen when install the plugin

Check features page there you cand see in the footer of the pege requirements for the plugin. When the screen is blank normally indicates that mcrypt or something else missing. Try to install mcrypt.

LikeJacking dont work

LikeJacing dont work with LikeLocker. If you dont use like locker please contact us to check your problem.

Error saving thumbnail

This problem appears in general because the WordPress content directory is not writable. Go to your site folder and change persmissions to /wp-content to 777 also change the owner of the folder to be www-data or the user that is created for apache or nginx ( the common users are www-data or apache ) Also in some of cases the php allow_url_fopen must be enabled.

Video not appears

  1. Open browser console go to the console output and look for errors. If you have errors you should fix them.
  2. Try to enable default wordpress theme to see if works

Facebook share or like not working

This problem appears in most cases when you have another plugin that uses facebook services. To fix this problem follow this guides:

  1. Setup facebook application
  2. Try to disable all plugins that using facebook services
  3. See the source of your page ( using CTRL+U in most cases ) and search for FB.init or appId to see if there is another initalization of facebook
  4. Open browser console go to the console output and look for errors. If you have errors you should fix them.
  5. If you have javascript errors try to enable the default theme of wordpress.

When share, a blank white popup appears

  1. Try to disable all plugins that using facebook services. If this works seems that your other plugin use an old facebook api.
  2. Setup facebook application
  3. Go to Facebook Debugger and check your url for errors.
  4. Try to create a share button and add it to your website and check if works.
  5. If this not workins seems like facebook has some problems right now.
  6. If not working contact the support.

 

Contact Support
If nothing works from above please contact the support to fix your problem.